Keys to usability in retail e-commerce: A systematic review of the literature

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URI: http://hdl.handle.net/20.500.12020/1400
ISSN: 2659-3270
DOI: https://doi.org/10.3232/UBR.2024.V21.N1.17
Author/s
Melendo, L.; Yustres Duro, Pilar; Cuesta Valiño, Pedro
Date
2024
Document type
article
Área/s de conocimiento
Ciencias Económicas y Empresariales
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Abstract
This study made a systematic review of the literature using the PICOC methodology. The results related to methods, tools, criteria, development and purchasing stages involved in the evaluation of website usability are described. It was demonstrated that usability and user experience studies in websites have become more popular in the last ten years.
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Attribution-NonCommercial-NoDerivatives 4.0 Internacional
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Internacional