Keys to usability in retail e-commerce: A systematic review of the literature

Melendo, L.; Yustres Duro, Pilar; Cuesta Valiño, Pedro

doi:https://doi.org/10.3232/UBR.2024.V21.N1.17

Identificadores

URI: http://hdl.handle.net/20.500.12020/1400
ISSN: 2659-3270
DOI: https://doi.org/10.3232/UBR.2024.V21.N1.17

Autor/es

Melendo, L.; Yustres Duro, Pilar; Cuesta Valiño, Pedro

Fecha

2024

Tipo de documento

article

Área/s de conocimiento

Ciencias Económicas y Empresariales

Fichero/s

Keys to usability in retail e-commerce: A systematic review of the literature (706.9Kb)

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Resumen

This study made a systematic review of the literature using the PICOC methodology. The results related to methods, tools, criteria, development and purchasing stages involved in the evaluation of website usability are described. It was demonstrated that usability and user experience studies in websites have become more popular in the last ten years.

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Investigación

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